Shipping Times and Info
WE ARE NOT GUARENTEEING CHRISTMAS DELIVERY.
WE DO OFFER DIGITAL GIFT CARDS AS A QUICK GIFT OPTION.
TURNAROUND TIMES VARY AND MAY BE DELAYED DUE TO OUR BUSINESS CONSISTING OF TWO PEOPLE HAND-MAKING MADE-TO-ORDER PRODUCTS THAT ARE IN HIGH DEMAND.
Our turnaround time is around 1-4 weeks depending on what is ordered, what day the order is placed, and if the order is placed during a sale. Once shipped you'll receive a confirmation email
Decal, reflector, and sticker exclusive orders are shipped via letter envelope which means they will not have tracking information.
ORDERS CONTAINING MADE-TO-ORDER ITEMS: Keep in mind that all items in orders will ship together when the MADE-TO-ORDER item(s) are ready (this could take up to 4 weeks). If you would like non pre-ordered items to ship separately/sooner you will have to make a separate order for them.
ORDERS CONTAINING PRE-ORDERED ITEMS: Keep in mind that all items in orders will ship together when the pre-ordered item(s) are ready. Please read product descriptions for shipping dates. If you would like non pre-ordered items to ship separately/sooner you will have to make a separate order for them.
We will not be able to refund any shipping costs if express shipment is selected.
Taking a page from Surly Bikes Customer Service Book;
The most important part of this acronym – ETA - is ESTIMATED. Shit happens. Boats sink, trains derail, machines break down, material shipments delay, production slows, the ink smears, planes crash, blizzards, tornadoes, earthquakes, tsunamis, hurricanes... We are literally still feeling the effects of a pandemic with mass online consumption resulting in postal delays, layoffs, over-stretched workers who keep the world turning, and their understandable labor strikes. If you can't accept these realities, please do us all a favor and don't shop with us!
If you are curious about your order's status or want to add anything to your order before shipment, please feel free to contact us. We do not have the resources to proactively update every customer about their order, but we try to respond to inquiries as soon as we can. We always make sure your items get to you and if there is ever a delay in shipping we always include some free merch as a thank you for your patience.
Free Shipping Info:
Automatic FREE Shipping Worldwide on Decals, Stickers, & Reflector exclusive orders.
We use real-time calculated rates to give you an accurate rate for shipping charges. We ship HC Brand Items from Southern California.
Domestic Orders in the US shipping transit time ranges from 2-5 business days depending on location.
International Orders transit times can vary from 6-10 business days, although it is not uncommon for shipments to take up to 3 weeks to arrive depending on destination.
Note: Shipments to certain European countries such as the United Kingdom and the European union can only be letter mail items such as our caps, decals, stickers, reflectors & carabiners, we have discontinued all package shipping to those countries due to the new VAT registration rules and regulation.
We will do our best to notify you of any delay or cancellation of your order. If you have any questions use our contact us page. We are more than happy to answer any inquires you have.
Remember! We are a two-person team making products, handling shipping, marketing, customer service, website maintenance, our day-to-day, etc. We ship our products out to a world-wide audience, so you can say we have a lot on our plate. Our hours of operation are 9am-5pm Monday-Friday. Check out the video below to get a peek into our making/packaging process. Head over to our IGTV and YouTube channels to watch our work-process videos.